Returns/Exchanges and Shipping Policy
Returns and Exchanges: The Aqua Box offers a 7 day grace period for returns or exchanges. To initiate a return or exchange, follow the steps below.
- Email firstname.lastname@example.org
- Include your order number.
- Enter "Return" or "Exchange" in email subject line.
- Allow 1-3 business days for verification.
- Once verification is received, send item in original packaging (or comparable protective packaging) to the return address provided.
- Shipping must be prepaid by sender.
- Jewelry must be sent in the same condition it was received
- Once the item is received at our facility, a refund will be issued in 1-3 business days.
- Failure to follow this procedure will result in the nullification of return request.
P.O. Box 843
Wrightsville Beach N.C
Shipping Policy: All orders are shipped via USPS priority mail. We offer free shipping on all orders in the U.S. Orders ship within 1-3 business days. A tracking number is issued on all orders.