Returns/Exchanges and Shipping Policy

Returns and Exchanges: The Aqua Box offers a 7 day grace period for returns or exchanges. To initiate a return or exchange, follow the steps below. 

  • Email
  • Include your order number.
  • Enter "Return" or "Exchange" in email subject line. 
  • Allow 1-3 business days for verification.
  • Once verification is received, send item in original packaging (or comparable protective packaging) to the return address provided.
  • Shipping must be prepaid by sender. 
  • Jewelry must be sent in the same condition it was received
  • Once the item is received at our facility, a refund will be issued in 1-3 business days.
  • Failure to follow this procedure will result in the nullification of return request. 

Ship to: 

P.O. Box 843
Wrightsville Beach N.C

Shipping Policy: All orders are shipped via USPS priority mail. We offer free shipping on all orders in the U.S. Orders ship within 1-3 business days. A tracking number is issued on all orders.